Refund Policy
Last updated: June 18, 2026
This Refund Policy explains when and how we provide replacements and refunds for credit-card terminal paper ordered through this website. It forms part of our Terms & Conditions.
What you pay. The paper itself is free. Each order is for one or more boxes of 20 coreless thermal rolls, with one free order per month. The only charge on an order is the flat-rate shipping fee of $11.95 (and, where applicable, a $7.95 fee for additional orders in the same month). Refunds under this policy relate to those charges.
Damaged, defective, or incorrect orders
If your paper arrives damaged or defective, or you received the wrong item, we will make it right at no cost to you. At our discretion we will either ship a free replacement or refund the charges paid on that order.
Please contact us within 14 days of delivery and include your order number and, where possible, a photo of the damaged or defective goods.
Orders that don't arrive
If your order does not arrive within a reasonable time after the estimated delivery window (2–5 business days), contact us and we will trace the shipment and arrange a replacement or a refund of the shipping charge.
Cancellations
You may cancel an order at no charge any time before it has shipped. Once an order has shipped it is handled under the returns section below. To cancel, contact us as soon as possible with your order number.
Returns
Your right to return an order applies only to goods returned in the same condition in which you received them, in their original, unopened packaging, with all instructions and wrappings included. Please take reasonable care of the goods while they are in your possession.
For health and hygiene reasons, opened boxes of thermal paper cannot be returned unless they are damaged or defective. Goods that are damaged, used, or not in the condition in which you received them will not be refunded, except where they were faulty on arrival.
How to request a refund or replacement
Contact us and tell us your business name, order number, and the reason for the request:
- By email: deployment@wholesalepayments.com
- By phone: 806-698-0625
If a return is required, we will provide return instructions. You will not incur any fees for an approved refund.
How refunds are issued
Approved refunds are issued to the original payment method or billed account. We will process the refund no later than 14 days from the day we receive the returned goods, or from the day we approve a refund where no return is required.
Contact us
If you have any questions about this Refund Policy, contact us at deployment@wholesalepayments.com or 806-698-0625.